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Genius Bar

Hands‑on hardware diagnostics and friendly, expert help for your Apple devices—right at our store or through official Apple Support.

What we can help you with

Hardware diagnostics

We run Apple‑grade tests to identify issues and advise on next steps.

Screen, battery & parts

Guidance on display, battery, and other component repairs using genuine parts.

Setup & transfer

Help moving data to a new device and configuring iCloud, apps, and services.

Apple ID & security

Account access, two‑factor authentication, and privacy best practices.

Mac, iPad, iPhone

Support for all Apple devices, including Apple Watch and AirPods.

Warranty & coverage

We’ll explain your options—standard warranty, AppleCare, and out‑of‑warranty repairs.

Need help now? Contact Apple Support.

Get ready for your visit

  1. Back up your device to iCloud or a computer.
  2. Turn off Find My for the device if it will be serviced.
  3. Bring a government‑issued ID and proof of purchase if available.
  4. Remove cards from Wallet, and if shipping, erase the device after backup.

See detailed prep steps on Apple Support: Prepare your device for service.

More ways to get help

Chat or call

Get quick answers from Apple specialists online.

Start support

Apple Support app

Personalized tips, tools, and easy access to repairs.

Download on the App Store

Coverage & plans

Check eligibility and explore AppleCare for extra protection.

Check coverage · Learn about AppleCare

Frequently asked questions

What is the Genius Bar?
The Genius Bar is Apple’s in‑store service for hands‑on diagnostics, repairs, and technical guidance. As an Apple Authorised Reseller/Service Provider, we offer the same high standards and genuine parts for eligible repairs.
How do I make a reservation?
Use our Schedule now button to book with us, or use Apple Support to create a repair request.
Will I be charged?
Diagnostics are typically free. Repair costs depend on warranty status and AppleCare coverage. We’ll provide an estimate before any paid work.
How long will the appointment take?
Most diagnostics take 15–30 minutes. Repair times vary by issue and parts availability; some repairs can be completed same day.
Do I need to back up my data?
Yes. Some repairs require erasing the device. Back up to iCloud or a computer before your visit.
What should I bring?
Bring your device, accessories involved in the issue, a government‑issued ID, and proof of purchase if available.

Ready to schedule?

Schedule now

For official details, visit Apple — Genius Bar. Apple, the Apple logo, and Genius Bar are trademarks of Apple Inc.

iPhone 16 series

6.9″ or 6.3″

Super Retina XDR display 2

ProMotion technology

Always-On display

CPU

A18 Pro chip
with 6-core GPU

Apple Intelligence

Apple Intelligence right out the box. 

Battery

Up to 33 hours video playback 5

Pro camera system

48MP Fusion | 48MP Ultra Wide | Telephoto

Super-high‑resolution photos
(24MP and 48MP)

Next-generation portraits with Focus and Depth Control

48MP macro photography

Dolby Vision up to 4K at 120 fps

Spatial photos and videos

Latest-generation Photographic Styles

Visual intelligence, to learn about your surroundings

Titanium

Titanium with textured matte glass back

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