So why risk it, when you can enjoy the peace of mind of having your device looked after by the pros? We're proud to offer the personal touch of your neighborhood store, along with the trustworthiness and know-how of an industry leading brand.
At iStream, it's not just about repairing your device; it's about turning a difficult situation into a positive experience.
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Fast and reliable delivery
SAME DAY REPAIR
Get your Apple Device repaired
24/7 SUPPORT
If you have any questions
BEST QUALITY
Genuine parts directly from Apple
Genius Bar
Hands‑on hardware diagnostics and friendly, expert help for your Apple devices—right at our store or through official Apple Support.
What we can help you with
Hardware diagnostics
We run Apple‑grade tests to identify issues and advise on next steps.
Screen, battery & parts
Guidance on display, battery, and other component repairs using genuine parts.
Setup & transfer
Help moving data to a new device and configuring iCloud, apps, and services.
Apple ID & security
Account access, two‑factor authentication, and privacy best practices.
Mac, iPad, iPhone
Support for all Apple devices, including Apple Watch and AirPods.
Warranty & coverage
We’ll explain your options—standard warranty, AppleCare, and out‑of‑warranty repairs.
Need help now? Contact Apple Support.
Get ready for your visit
- Back up your device to iCloud or a computer.
- Turn off Find My for the device if it will be serviced.
- Bring a government‑issued ID and proof of purchase if available.
- Remove cards from Wallet, and if shipping, erase the device after backup.
See detailed prep steps on Apple Support: Prepare your device for service.
More ways to get help
Coverage & plans
Check eligibility and explore AppleCare for extra protection.
Frequently asked questions
What is the Genius Bar?
How do I make a reservation?
Will I be charged?
How long will the appointment take?
Do I need to back up my data?
What should I bring?
Ready to schedule?
Schedule nowFor official details, visit Apple — Genius Bar. Apple, the Apple logo, and Genius Bar are trademarks of Apple Inc.
iPhone 16 series
6.9″ or 6.3″
Super Retina XDR display 2
ProMotion technology
Always-On display
CPU
A18 Pro chip
with 6-core GPU
Apple Intelligence
Apple Intelligence right out the box.
Battery
Up to 33 hours video playback 5
Pro camera system
48MP Fusion | 48MP Ultra Wide | Telephoto
Super-high‑resolution photos
(24MP and 48MP)
Next-generation portraits with Focus and Depth Control
48MP macro photography
Dolby Vision up to 4K at 120 fps
Spatial photos and videos
Latest-generation Photographic Styles
Visual intelligence, to learn about your surroundings
Titanium
Titanium with textured matte glass back
Action button
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APPLE USA 🇺🇸 advised me to go to iStream Shop which is 💯 % the ONLY AUTHORIZED & CERTIFIED Apple Service in Tirana and all of Albania 🇦🇱!
I had originally planned to go to London and have my iPad Pro unit replaced by the Apple Team there since the battery failed the diagnostic test by Apple USA Remote Support. However, after reaching out to iStream Tirana, Klodi the owner and Apple certified technician gave me the assurance that he could help with the issue as well. He immediately ordered a new iPAD Pro shipped from the Netherlands in just a few days to replace the original I brought from Los Angeles.
Klodi also responded promptly to all my concerns via Whatsapp and phone call. He offered me a price that was very comparable to what I would have paid Apple London for replacement!
The shop is in a good location with parking. Really happy with my experience!
I had a "no power" issue with my iPhone and brought it from Neptun to iStream, the only official Apple Authorized Service Provider in Albania. I'm very impressed with the service I received!
The staff was professional, helpful, and quick to identify and resolve the problem. My iPhone is now working perfectly. It’s reassuring to know that such a reliable and trustworthy Apple service exists here in Albania.
Thank you, iStream, for the excellent support. Highly recommended for any Apple users in the country!
Excellent Service for My Face Camera Issue!
I recently had an issue with the Face ID/front camera on my iPhone, and I took it to Istream an Apple Authorized Service Provider in Tirana. Klodi the technician was professional, knowledgeable, and quick to identify the problem. They explained everything clearly and completed the repair using genuine Apple parts. Highly recommended if you're looking for trustworthy Apple official repair in Albania!
Thank you guys!!!